Policies

Last updated September 2026
Terms of Service Privacy Policy Refund Policy

Terms of Service

These Terms govern your use of French Again LA's membership programs, website, and related communications (text, WhatsApp, voice memo, and live sessions). By purchasing a membership, you agree to these Terms.

Who This Is For

French Again LA memberships are intended for adults (18 years or older). By joining, you confirm you meet this requirement.

Membership & Billing

What's Included

Membership tiers and their specific inclusions (daily text/voice-memo practice, live sessions, in-person meetups, etc.) are described on our membership page at the time of purchase. We may reasonably adjust scheduling, format, or minor program details to keep the service running smoothly, and will communicate material changes to active members.

Communication

Daily practice is delivered via text message and WhatsApp voice memo. By providing your phone number at checkout or during onboarding, you consent to receiving these messages as part of your membership. Message and data rates from your mobile carrier may apply.

No Guaranteed Outcomes

Language learning progress varies by individual effort, consistency, and starting point. We do not guarantee specific fluency outcomes, test scores, or timelines.

Acceptable Use

Membership is for your personal use. Recordings, materials, and curriculum content shared with you are not to be redistributed, resold, or shared outside your household without permission.

Limitation of Liability

French Again LA and its founder are not liable for indirect, incidental, or consequential damages arising from your use of the service, to the fullest extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of California.

Contact

Questions about these Terms can be sent to contact@frenchagainla.com.

Privacy Policy

This Privacy Policy explains what information French Again LA collects, how it's used, and your choices.

What We Collect

How We Use It

We do not sell your personal information to third parties.

Who We Share It With

We use a small number of service providers to run French Again LA, each of whom only receives what they need to do their job: Gumroad (payments), Netlify (website and form hosting), WhatsApp/Meta (daily messaging), and Google Workspace (email). These providers have their own privacy policies governing how they handle data.

How Long We Keep It

We retain your information for as long as your membership is active, and for a reasonable period afterward for record-keeping and legal purposes, after which it is deleted upon request.

Your Rights

You can request a copy of your information, ask us to correct it, or ask us to delete it at any time by emailing contact@frenchagainla.com. California residents have specific rights under the CCPA regarding access, deletion, and opting out of the sale of personal information — though we do not sell personal information in the first place.

Contact

Questions about this Privacy Policy can be sent to contact@frenchagainla.com.

Refund Policy

We want you to feel good about joining French Again LA. Here's how refunds work:

First Payment

If you're not satisfied within the first 7 days of your initial payment, contact us at contact@frenchagainla.com for a full refund of that first payment, no questions asked.

Ongoing Membership

Because membership is billed monthly for ongoing access and live coaching time, we don't offer partial refunds for a month already in progress. You can cancel anytime to stop future billing — cancellation takes effect at the end of your current billing period.

The Summer Series & Other One-Time Purchases

One-time purchases (such as the Summer Series) can be refunded up to 7 days before the first scheduled session. After that point, spots are considered reserved and are non-refundable, though we're happy to help you transfer your spot to someone else if needed.

How to Request a Refund

Email contact@frenchagainla.com with your order details. We aim to respond within 2 business days.